Shipping Policy for DogStopper.co.uk
1. Shipping Schedule: We are committed to free, fast and efficient shipping. Orders placed on working days before 12pm will be shipped the same day, with delivery expected on the next working day.
2. Personalised Items: Please note that personalised items require a lead time of 7 days for design and preparation. Once your personalised item is ready, it will be dispatched for delivery on the next working day.
3. Carrier Issues: While we strive to ensure timely delivery, please be aware that any issues or delays caused by the carrier are beyond our control. We appreciate your understanding in such circumstances.
4. Accurate Shipping Information: To avoid delays and additional charges, please ensure that all shipping information provided is accurate and complete. Incorrect or incomplete information may result in delayed delivery and additional charges.
5. Remote Locations: Unfortunately, we are unable to ship to remote locations. We apologise for any inconvenience this may cause.
6. Third-Party Fulfilment: On occasions, to ensure speed of delivery, orders may be fulfilled by our trusted third-party partners.
7. Weekend Deliveries: While our standard delivery schedule is on working days, occasionally carriers may deliver items on weekends. However, this cannot be guaranteed and is subject to the carrier's policies and schedules.
8. Contact Us: For any questions or concerns about your order's shipping status, please contact us at Redwood House, Kara Way, London, NW2 3EA.
9. Changes to Shipping Policy: We reserve the right to modify this shipping policy at any time, so please review it frequently.
