Returns Policy

1. General Return Policy: We want you to be completely satisfied with your purchase at DogStopper.co.uk. If for any reason you are not happy with your product, you may return it to us within 30 days of receipt for a full refund or exchange, subject to the following conditions:

2. Condition of Returned Items: Items must be returned in their original, unused condition. Products that have been used, altered, or damaged by the customer will not be eligible for a refund or exchange. Please ensure that the item includes all original packaging and accessories.

3. Faulty Products: If you receive a faulty product, please contact us immediately. We will accept returns of faulty items beyond the 30-day period. Upon receipt and inspection of the item, if the fault is verified, we will offer a replacement, repair, or full refund, including the cost of shipping.

4. Process for Returns: To initiate a return, please contact us at Redwood House, Kara Way, London, NW2 3EA to obtain a return authorisation. Please include your order number, the item(s) you are returning, and the reason for the return. Once the return is, we will provide you with instructions on how to return the item.

5. Refunds: Refunds will be processed to the original method of payment once the returned item is received and inspected. Please allow a certain number of days for the refund to appear on your statement, depending on your card issuer's policies.

6. Shipping Costs: Customers are responsible for the cost of shipping the item back to us for returns, except in the case of faulty products. We recommend using a trackable shipping service to ensure the safe return of your item.

7. Exclusions: Certain types of items may be exempt from being returned. Please note that we do not accept returns on personalised or customised items, unless they are faulty.

8. Changes to the Returns Policy: We reserve the right to modify this returns policy at any time, so please review it frequently.

Contact Us: If you have any questions about our returns policy, please contact us at Redwood House, Kara Way, London, NW2 3EA.